Tracy --
You can try a couple things. First I would try adding the two files to your
workspace, then see if you can undo the checkout. If that doesn't resolve
the issue you can have the Library Manager attempt to do an administrative
undo checkout. As a Library Manager you can go to the details page of the
two files, and there should be a "red checkbox" indicating it's checked out
by another user (being your user in this case), and under the Actions tab
the Library Manager can undo checkout. If that still seems to not work, try
deleting your workspace, with the hopes that it will resolve any checked out
references.
If there's still an issue, there's a disconnect between your user and lock
applied on those CAD documents. You will have to have your Site Admin run
the following command in a windchill shell...
windchill wt.vc.wip.ObjectAlreadyUnlockedCleanUp –relock
Regards,
On Fri, Feb 19, 2010 at 7:50 AM, Tracy Willis
<->wrote:
> Hello,
>
> I have 2 files that are checked out but aren't showing in my Workspace.
> The event manager said that the check-out failed (server error:"cannot
> retrieve generic information for family table instance"). Another user
> confirmed that they are checked out by me. Yet, I cannot see them in the
> workspace to undo that check out & can't check them back in. These do show
> up and as checked out in the Library folder list but not in my workspace or
> in my "checked out work" tab on the home page.
>
> Yes - I have refreshed the browser several times, I've looked at every
> display option in the dropdown list for that workspace. I even restarted
> the machine and signed in again. The parts are not in my workspace.
>
> Does anyone have a clue how to correct this.
>
> any information will be appreciated.
>
> Thanks
>
> Tw
>
