login at PTC.com ?

[ejhlti]

Is anyone else having issues with trying to access the knowledge database at ptc.com ? For the past to weeks I either can't connect period or when I do connect its extremely slow.

[llie]

I am running firefox without any problems, but my office mate is having a
lot of problems running I.E. I was able to get into the knowledge base
without a hitch. Also the last two days everyone is on the internet
watching and listening to the NCAA basketball games.





Lance Lie
Sr Computer Sys Technlgst II
310.334-1934
310-334-3078 fax
-





"Ed Howanice" <ejhlti2@optimum.net>
03/20/2009 01:37 PM
Please respond to
"Ed Howanice" <ejhlti2@optimum.net>


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Subject
[solutions] - login at PTC.com ?






Is anyone else having issues with trying to access the knowledge database
at ptc.com ? For the past to weeks I either can't connect period or when
I do connect its extremely slow.

[ejhlti]

After spending one hour from home with PTC tech support, they cant figure out why I cant log in. The problem occurs at my work location as well as my home. They tell me we have a valid account and they can log on, but we still cant. Usually I dont get to the login screen, the few times we get the login screen and enter user/pass, the web browser just runs and nothing happens. Also installed firefox, no difference either. At this point PTC tech support has just plain given up and told us to contact our ISPs.

[RavinKayasth]

Hi All,

This tip was shared by a PTC person.
If you simpy put

[ptc-5248450]

I've had the same problems, I've noticed that the window embedded in
Pro/ENGINEER had no problems so I've been using that.



I just tried the www.ptc.com

[ejhlti]

Thanks to Ravin Kayasth for solving this problem. Was surprised tech support didnt think of this.