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problem with support problem

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Newbie

problem with support problem

Hello all! Week ago I posted message to support, but there was no answer until now. Im very very angry. What shell I do in such situation? https://www.ptc.com/appserver/cs/view/call.jsp?n=7052019 help me friends)
4 REPLIES 4
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RE: problem with support problem

Change call priority and/or escalate call from the "Call actions" menu on the "Call details" page.
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RE: problem with support problem

I doesn't have menu action for change (critical)priority.
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RE: problem with support problem

What is the Issue ? Can you write about it as the call details are not available. I tried to see but got below answer. (Support Call Details Error: Call 7052019 is not customer viewable. )
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RE: problem with support problem

Call Details Note: It may take a few minutes for recent changes to be visible.Call 7052019 Company Name ELECTROMASHINA Customer Number 274706 Caller Name Sergey Busov Assignee Name Ekaterina Masenko Status Open Priority Critical Escalation Status Not Available ITAR No Created Date 14-Apr-2009 Last Updated 24-Apr-2009 Closed Date Call Type Maintenance Description How I can change min width for "plan" column on page view_plan.jsp? Windchill 9.1 M20 english
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