question about Critical Patch set

[CHASEONHO]

Hi i'm SeonHo

i have 2 question

1. CPS 01 doesn't work

It is a question.
If you select the product to update and then proceed to the next step, the CPS button is disabled.chose windchill that installed

critical patch set install button disable
But the CPS 25 has the button activated.
What is the problem?
Is the Workgroup Manager component not installed?

2. CPS have Component?

There are two to four components within a CPS.
For example, CPS06 includes service packs, Workgroup Manager, and Third Party Software.
So, if you update to CPS 06, does that mean that a separate Workgroup Manager is installed without additional installation?
In the past, when I installed PDMLink, I selected Workgroup Manager and installed it. In this case, only PDMLink is installed.
If so, should the workgroup manager be pre-installed for the update?
Or do you mean that without the Workgroup Manager you will be installing via an update?

Thank you.

[Invisigoth · Accepted solution]

Hello,

This article may help: Article - CS134275
FAQ : Critical Patch Sets (CPS) for PTC Windchill

There are several FAQs there regarding 10.2 M030 and WGMs. For example this one seems to be what you are asking about:

"I want to update my server with Windchill CPS. Is installation of Windchill Workgroup Manager CPS mandatory?"

Hope that is helpful,

IG

[CHASEONHO]

Thank you

i tried update CPS 25

but PSI include CPS 25 version show CPS 7

and then they request M030-CPS06,07

after update windchill version said

Datecode Release Number Release Id Sequence DisplayLabel
-- -------- -------------- --------------- --------- ---------------------
M030-CPS07 10.2 pdml.10.2.30.07.04 01 PTC Windchill PDMLink 10.2
M030-CPS07 10.2 wsp.10.2.30.07.04 01 PTC Windchill 10.2 Service Pack
M031 Creo 3.0 vizpviewrun.10.2.31.00.40 03 PTC CreoView - Clients
M030 10.2 whc.10.2.30.00.39 01 PTC Windchill 10.2 Help Center
F000 Creo 4.0 vizadapters.14.0.0.00.25 02 PTC CreoView - Adapters
M030-CPS07 10.2 ie.10.2.30.07.04 01 PTC Windchill 10.2 Info*Engine
M030-CPS07 10.2 commonpdm.10.2.30.07.04 01 PTC Windchill 10.2 Common Base
M030-CPS06 10.2 wlp.10.2.30.06.01 01 PTC Windchill 10.2 MultiLanguage Pack
M030-CPS07 10.2 wgm.10.2.30.07.01 02 PTC Windchill 10.2 Workgroup Managers
M030-CPS07 10.2 wnc.10.2.30.07.04 01 PTC Windchill 10.2 Services

---------

anywhere didn't exist CPS25

is it installed properly?

[pmooteri]

Hi SeonHo, As the Windchill version shows M030-CPS07, the PSI used to update your installation is 10.2 M030 CPS07. It should request CPS25 CD's for installation. "M030-CPS07 10.2 pdml.10.2.30.07.04 01 PTC Windchill PDMLink 10.2" Even Workgroup Manager is updated to M030-CPS07. So, please get the 10.2 M030 CPS25 installer bundle & retry the installation along with Workgroup Manager. Your Windchill Version should contain line similar to below example: M030-CPS25 10.2 pdml.10.2.30.25.07 01 PTC Windchill PDMLink 10.2 M030-CPS25 10.2 wgm.10.2.30.25.05 01 PTC Windchill 10.2 Workgroup Regards, Pankaj Product Manager, PTC

[CHASEONHO]

thank you

i tried after installed CPS25

before i tried, i checked CPS25 PSI version.xml that i downloaded at ptc webpage CPS25

version.xml show 

so i tried setup in workgroup manager in CPS25 that downloaded support page software download

setup file show message "The installer can not be run outside the PTC Solution Installer."

I downloaded the CPS25 properly and prepared the CPS06, 07 which is required during the installation process.
After completing the update, I ran Setup again in CPS25, but requested a creo adapter
Can not update to 25 because of some problem?

[pmooteri]

Hi SeonHo, <> You will observe this message, if you try to install Workgroup Manager independently outside PSI. Please re-initiate 10.2 M030 CPS25 PSI & provide the path to Workgroup Manager CPS05 CD, so that it updates the server installation. In case you are still having trouble, request you to contact PTC Technical support. Regards, Pankaj Mooteri

[CHASEONHO]

i solved this issue

it cause path name

CPS path have korean language

CPS path only has english and underbar

thanks