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"An error occured on loading preferences"

mk.brockman
1-Newbie

"An error occured on loading preferences"

I get this error when logging into Intralink 3.4 m030. I set up a duplicate

install offsite. I imported a dump file from our production database. Everything

is identical to our production install. Has anyone seen this before?

I'll post a summary.

Thanks in advance,

Mark Brockman

2 REPLIES 2

Your ilsysprefs.txt file is not in the vault location. You need to retrieve this file from the installation where you got the dump file. Then put it in the same place. Make sure you exit your client before trying to login again.

Patrick Williams | Sr. Applications Engineer | Engineering Systems | Steelcase Inc. | 616.698.4078 | My Site<">http://my.steelcase.com/Person.aspx?accountname=NA\PWILLIA3>

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Thanks to Patrick and Tom who gave me a clue to the problem. When i checked the vaults that the file server was

looking at, I noticed a typo in the file vault name. Renamed it an voila, everything works.

Thanks guys, this group is the best!

Mark

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