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"FAILED TO TAKE OF REFRESH LICENSE"

BrianH
1-Newbie

"FAILED TO TAKE OF REFRESH LICENSE"

I have about 100 Intralink users. Most of them are working fine; however, I have a few users who are now experiencing a problem where it says “FAILED TO TAKE OR REFRESH LICENSE” anytime they try to log in.
  • I am using Intralink 3.3 M022
  • The users are all on laptops.
  • Rebooting does not fix the issue
  • The users experience this when they use a local install of Intralink or a network install that everyone else uses (Not a patch issue)
  • The problem just started happening yesterday.
  • Pro/Engineer starts up fine and does pull a license from my license server.
  • If I run PTCSETUP, PTCSETUP does not recognize my license servers as having flexlm services running from either Intralink or Pro/E.
  • PTCSTATUS reports back fine.
  • I can ping the license server from the client.
  • I can ping the client from the license server.
Any ideas?
2 REPLIES 2

I vaguely remember having something like this happening at another
company I worked for. I think we were running into problems related to
static IP addresses. I don't have my notes about how we solved the
problem, but hopefully this will spark someone else's memory.

PTC has patches related to this on TAN# 128997

Solution Details - TAN
Solution # 128997
Type TAN
Created Date 22-Mar-2005
Last Updated 13-Sep-2007
Title Unable To Login To Pro/INTRALINK Client Release 3.3 M020, M021
and M022 With The Error 'Failed To Take Or Refresh License'. This issue
occurs as of March 22nd, 10:58 PM GMT.
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