wgm 10.2 and solidworks 2013/2014

[MikeMarcoux]

Running 10.2 M020 with SW2013/2014. We've notice an issue that the "view information" page load blank for any content, commonspace or workspace. Literally loads a blank page. Can still access actions, but can't see anything. Thoughts?

[ChrisSpartz]

Does this only happen through the embedded browser? If you open up Windchill in a standalone browser, are you able to load the view information page?

[MikeMarcoux]

Hi Chris,

Yes, it only happens in the embedded browser. When looking through Firefox/IE, everything looks fine.

[sbaty]

Since there is a known issue similar to this with the embedded browser in Creo2 (WC 10.1), try this: Grab the divider between the navigation pane and the content pane and resize the pane or resize the entire window. Does this cause the contents to appear?

[MikeMarcoux]

Hi Steven,

I tried it and it had zero effect. It still appears as it does in the screenshot.

[sbaty]

Ok. FWIW, here was the Tech support issue I referred to: https://support.ptc.com/appserver/cs/view/solution.jsp?&n=CS176596

[MikeMarcoux]

Thanks. We opend up a ticket for this bug.

https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=12167337

[MikeMarcoux · Accepted solution]

Changing the .ini file to point to IE and adding a certificate exception for our Windchill address in the browser has fixed the problem.