windchill DS 11.2.1 installation is getting failed

[TA_10727713]

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.0

we are doing upgrade from Windchill 11.1 to Windchill 12.1.2, and we are doing pre-Upgrade validation, we are installing windchill_DS 11.2 for windchill 12.1 , but windchill DS installation getting failed , so I am Unable to proceed further.

Here are the errors that I faced
The installation is aborting due to an unexpected error.
DEBUG 2023-07-28 08:43:15 - /ptc/windchill_11_2/WindchillDS/installation/ConfigWindchillDS.xml:81: exec returned: 6

[avillanueva]

I am not sure if this is specifically the cause but check that firewalls are open:

https://www.ptc.com/en/support/article/CS349167?source=search

If you can send more of the log that might be helpful.

[jbailey]

Make sure the exe isn't blocked... Also, I have seen other folks have issues based on the version of Java they have installed... Try running a command prompt as admin and launch the installer from that

[PraveenR1995]

Could you provide the error trace ? It could be due to a java version error.

This article could help https://www.ptc.com/en/support/article/CS349167

[TomU]

Which operating system?  Windows Server 2022 has some special requirements to get the old Windchill DS to install correctly.

[BenLoosli]

Windchill DS 11.2 requires Java_Home set to Java 11.

Windchill DS 11.2 requires LAX_VM set to Java 8.

Install 8 first, then 11.

Use RegEdit to modify the LAX_VM to Java 8. It is set in 2 keys.

1.       Computer\HKEY_LOCAL_MACHINE\ System\ControlSet001\Control\Session Manager\Environment
2.       Computer\HKEY_LOCAL_MACHINE\ System\ControlSet002\Control\Session Manager\Environment

Relog, then do your Windchill DS install.

This works on both Windows 2016 and 2019, not sure of 2022.

[TomU]

You don't actually have to 'install' Java, it's just needs to be somewhere on disk and have a couple of environment variables set.  No registry editing is required.  PTC's installer for Windchill DS's needs Oracle's version of Java 8.  It will not work with Amazon Corretto. 

[jbailey]

Windchill DS absolutely will run with Amazon Corretto. Been using it entirely since Windchill 11.2 - and used it (Java 11) to install Windchill DS 11.2 to Upgrade to 12.0.2.

[TomU]

Interesting.  This is the article I was thinking of:  https://www.ptc.com/en/support/article/CS385806

[jbailey]

Actually I might have used amazon corretto 8 for the WC ds install, but I know it was corretto

[TomU]

@jbailey,

I just tried this out again to be sure.

1. Clean Windows installations
2. Copy Amazon Corretto 8 JDK to local disk.
3. Set JAVA_HOME environment variable
4. Set LAX_VM environment variable
5. Run PTC Solution Installer 11.2.1.0

Windows Server 2019 - No issue.  Windchill DS installs fine and runs fine.

Windows Server 2022 - Failure.  PSI will not run.  (To avoid this, use the Oracle JDK instead of Amazon Corretto.)

[jbailey]

I didn't notice the article was only for Server 2022 - we aren't using 2022, 2019 here