I am not able to raise a PTC case as it is showing only Mathcad as an option under the Support Assistant title. Requires further dropdown options related to PDM.
Hello I am entitled to log cases in eSupport settings, but run into an 'Access Denied - Insufficient Privileges" error when I try to get assistance anywhere or log cases. Thanks, Garrett
When trying to access the PTC case page, the following message appears and cannot be accessed. Please tell me what to do. Access denied. You don't have permission. We were unable to ver...
When I accessed the PTC license acquisition page, the following message was displayed and I was unable to acquire a license. Please tell me how to resolve. "Access denied. You don't have per...
The newly introduced question "Do you want to open a case with PTC Cloud Services?" when opening a new case defaults (in my case) to YES.
I think the default should be NO, as this is the majority of ...
Please accept our apologies if you're one of the users currently impacted by web account privileges issues on the PTC eSupport site. Symptoms are inability to log cases and view article details. ...
I have an invoice, I need my SCN number and product number so I can enter a ticket correctly. I need to get my license so we can use the software. I don't want to talk to the community I want to comm...
When I go to the new Case Traker page, none of the support cases display. When I select from that page "Revert to Legacy Case Tracker", it will at least show the filters I can use.
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