Content in the PTC Community will be unavailable during the maintenance window scheduled for 12:00 AM Pacific Time until 4:00 AM Pacific Time (3:00 AM Eastern Time until 7:00 AM Eastern Time) on Friday, August 4th.    During this time, all site-wide users will be impacted. Content will appear as "missing" as the site is re-indexed during this maintenance window. Please prepare accordingly.    This downtime is known. No issues reports are needed during this maintenance window.    Thank you, Linda      ... View more

On Monday, August 7 th , the current rank names will be updated to a numerical rank that shows hierarchy without the use of specific names (Adventurer, Voyager, etc.). We hope that this update will address the feedback we’ve heard about the nomenclature and the lack of hierarchical understanding (issue ID #50). No user action is required for this change.   What does not change: Lithium does not use a points system like we had in Jive. An engagement formula is used to determine your rank level, which is an indication of your involvement within PTC Community.  You can rise up the rank ladder by visiting, participating, and interacting with PTC Community members.   Should you have any issues, please log them with the post-migration team using this form. You can view the high priority and resolved issues here.   Thank you, Linda   ... View more

The Support Services and the Marketing Operations teams are aggressively working with Lithium to fix issues now that we are post-launch. In addition to daily calls and updates with our post-migration team, we are working toward providing transparency and a feedback loop for reported issues.    Today, we are debuting a new format for our high priority Known Issues and our Resolved issues, as well as a new way to submit issues.    Effective immediately, you can view the high-priority Known Issues that the team is working on in the current week. This is a constantly revolving list that shows our top priority issues for resolution ASAP. (Please note that it does not represent all reported issues.)   In addition, I encourage you to submit issues that you encounter via the PTC Community Issue Tracker form, which submits it directly onto our issues tracking sheet and ensures it is included in our twice-daily triage assessment. This new process includes a feedback loop where your issue submittal is acknowledged and you will be informed of the prioritization and progress of your submittal.    We thank you for your feedback and your support thus far. Should you have any questions about known issues or submitting an issue, please feel free to reach out to me.    Best regards,   ... View more