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rpatil-211-Visitor
1-Visitor
May 31, 2017
Question

Not able to remove extensions from Thingworx Manage Extension?

  • May 31, 2017
  • 4 replies
  • 2144 views

Hello All,

We are using Thingworx 7.2.4. We are not able remove the extension from Extension Manager.

Seems like window is not loading properly(As shown in image below).

ThingworxExtManager.png

When we select extension &  Click on "delete extension button" nothing happens.

While inspecting the extension manager page found below mentioned error in file :-

"/Thingworx/Runtime/js/Combined.7.2.4-b46.20161007.022555.00905.js"

ThingworxExtManagerIssue.png

Could you please help.

Thanks & Regards,

Renuka Patil

4 replies

supandey5-Regular Member
5-Regular Member
May 31, 2017

Renuka, what sort of an extension is this? Did you check the application log for more detail on failing to remove the extension?

rpatil-211-VisitorAuthor
1-Visitor
May 31, 2017

Hello Sushant,

Thanks for quick reply.

I am not able to remove any of the extension from Extension Manager. I am not getting any error on Application Log.

Thanks & Regards,

Renuka Patil

supandey5-Regular Member
5-Regular Member
May 31, 2017

Renuka, is there no error at all even when you click on delete after selecting an extension? Have you tried in different browsers? If nothing comes up could you also change the application logging to trace before attempting to delete any extension also may be check the catalina.out log from Tomcat.

Was ThingWorx recently upgraded?

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