Trace sketch image problem

[nwb10]

I'm trying to trace an image in creo. But when I import the image, the image appears to be in this distorted patterned layout. The right image is what I want to import. Does anyone know what's wrong?

Image is in PNG

[Mahesh_Sharma]

@nwb10 

Image attached to post is working for me correctly.. possibly a graphics issue. Try setting config option graphics as win32_gdi

[nwb10]

That solved the problem! However, I also noticed some lag.

I did some searching and apparently win32_gdi does not use graphics card? I'm running a GTX1050 and it is up to date, do you happen to know which settings I can tweak to resolve the issue? Currently all settings are at default.

[Mahesh_Sharma · Accepted solution]

@nwb10 

ok, with this option slight delay is expected...  in that case you may need to check the machine details at https://support.ptc.com/partners/hardware/current/support.htm 

Possibly this is not a supported graphics card to work with Creo. 

You may try below options, instead of earlier one.. if that helps. 

 enable_opengl_fbo no

enable_opengl_vbo no

enable_opengl_shader no

[nwb10]

That solved my problem completely, appreciate the help!

[Faraci]

I have the same problem.

I have troubleshot all your responses and still nothing,

My computer is running and Intel and nVidia GPU.

The nVidia GPU is in use when using creo.

Is there any other possibilities to make the image visible?

Everything else is perfect with my CREO 6.0 except for all images importing fuzzy as shown above.

Many thanks,

Daniel

[kdirth]

Have you tried updating the GPU Bios to the latest version and to older versions?

I am running an older version as I started having this issue when the latest version was installed.

[StephenW]

Set the config option GRAPHICS win32_gdi (it's a hidden option so you have to use the ADD option in the configuration editor, type graphics (don't let it add more stuff, the option name is only GRAPHICS) then the value is win32_gdi (you'll have to type that in exactly) Save your config options, exit Creo and restart.

Once you restart, if the problem is fixed, the problem is related to your graphics card. Remove the graphics option and you can try installing newer/older graphics drivers, maybe you will find one that works.

If you don't find a graphics driver that works, you can keep the graphics option in your config but it may cause a lag in creo performance.

[Faraci]

Thank you so much Stephen.

You instructions were very clear and I followed along using the win32_gdi option and it fixed the problem.

I had already updated both graphics drivers.

I am not the most computer literate, so I will continue to use this and if performance lags then I will explore the using an older graphics driver. 

Does Creo do any updates across the year to remedy this? Seems odd that a high end 3D modelling software doesn't agree with such a current and up to date graphics card. Im running a 15" Dell XPS with both an Intel UHD gpu and NVIDIA GeForce GTX 1650 gpu.

[StephenW]

Creo does update regularly but your graphics card is a gaming card. Gaming cards sometimes work and sometimes don't.

You may be able to find a graphics driver that works with Creo.

Many users use Nvidia Quadro graphics cards.

[kdirth]

I had same issue after updating graphics card.  Had to revert to older version.

[ptc-119325]

Our IT dept. Updated the computer to windows 7 and in the process updated the NVIDIA .

I added the Graphics WIn32 to my config. pro with no good results.  I believe the only solution is

to revert to the old version of the NVIDIA old version of the software.

[StephenW]

Just updated to windows 7? Well, graphics drivers will likely be an issue using older software.

Just keep going backwards on the driver software. It may take a while to find one that solves the problem.