Our users need to Retype serverlicense adress every week or after.

[TE_10570232]

I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0

Retype serverlicense adress

Here are the errors that I faced
Hi,

We have users that needs to retype the serverlicense-adress once or every other week, it is like the program don't remember what you typed in.

All other functions i working so it is only this that we have some issue with, have been so since summer.

I have the program also installed but don't seams to be an issue for me, but i don't use the program i that way, i just maintained the server and our license.

Have you heard about this before, do you have some recommendation what we could do?

Best Regards
Tomas Eklöf
Service Responsible

[VladimirN]

I recommend you open a new Case here - "Open a Support Case": https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

[TE_10570232 · Accepted solution]

Hi VladimirN

I think i got it resolved, i just change the serveradress in the registry,
typed the right serveradress there, before it said localhost:7788.
So when the user change the adress in the program it worked for one week, and then it switched back to localhost again.

Now it have been stable for 3weeks so i hope it works now.

Best regards
Tomas

[VladimirN]

Glad to hear that!