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Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement

amcgough
10-Marble

Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement

Hi Mathcad community members,

 

For those of you who don't know me (some do), my name is Andrew McGough and I'm the product manager for Mathcad here at PTC. I have talked to some of you in the past individually, but I don't get to participate as much as I'd like on the community. I hope this announcement is the start of me being able to be more active here.

 

I would like to share with you that PTC is announcing the end-of-sale for the following versions of PTC Mathcad, effective December 31, 2021:  

  • Mathcad 15 
  • Mathcad Prime 1.0 – Prime 6.0  

 

Effective January 1, 2022, the only version of PTC Mathcad available for subscription will be PTC Mathcad Prime 7 and future versions of PTC Mathcad Prime. After December 31, 2021, PTC will no longer have the right to sell or distribute software versions moving to end of sale due to a third-party component contained in those versions. 

 

I appreciate the passion of our Mathcad userbase, so I would like to pass along some additional information on a helpful offer. If you currently have a subscription license and wish to continue using your current version of PTC Mathcad while you evaluate Mathcad Prime 7we are offering a multi-year renewal option that will give you the ability to use your current version for up to four additional years. If you decide to take advantage of this offer, it is important to place the order prior to December 7, 2021 to ensure no issues in booking the order or the subscription start date. PTC may decline or be unable to process orders received after that date. Please contact your PTC account representative or PTC partner for more information. 

 

Please bear in mind that the use of old versions of software does introduce implicit risk in areas of security, hardware, and software platform support. 

 

PTC will continue to provide technical support access, phone assistance and expert input for versions of Mathcad that have reached end-of-sale. PTC will not be able to issue new licenses or provide access to software downloads for end-of-sale versions. 

 

Our customers in English-speaking countries received the End-of-Sale announcement on February 17, 2021Our global customers are receiving the localized communication now. 

 

We have put together multiple resources for you to answer your questions. Please refer to our FAQ for more information. We know this is a big change so the Mathcad team will be monitoring this thread for feedback.

 

Best regards, 

Andrew McGough, 

Product Manager, PTC 

40 REPLIES 40
VladimirN
23-Emerald IV
(To:amcgough)

I have yet to try Prime 7 but prior versions of Prime will not convert MathCad 15 into a functional worksheet so I have not adopted Prime so far.  If, as I suspect, Prime 7 is still not able to convert my MC15 sheets which use checkboxes and radio buttons etc. then I will use the 4 remaining years of MC15 access to convert to either Maple or Mathematica.  Well done PTC, you have finally driven me away!!

bigjim01
4-Participant
(To:DaveSeddon)

They have not written a version of Mathcad for macOS since Mathcad 6, so until they do, they will be missing 40% of the desktop market that do not use Microsoft Windows. It was a great program until Mathsoft was purchased by PTC, then it went downhill from there.

Hi Dave,

 

Mathcad Prime 7.0 contains a combo-box input control that Mathcad 15.0 web control checkboxes and radio buttons will also convert to using if those are what you are using in the Mathcad 15.0 worksheet you're converting. If the combo-box input control UI in Prime 7.0 is acceptable for you, it may hep you transition to Prime. This doesn't mean we're not planning on adding checkboxes and radio buttons in future versions of Mathcad Prime.

 

Many thanks,

 

Andy.

 

 

Andy,

 

Thanks for taking the time to reply.  I have now looked at the combo box and this will work as a replacement for radio buttons and checkboxes to a degree.  There are two other key omissions from Prime 7.0 and these are animation capabilities and components such as ODBC embedding or equivalent.  Excel is supported so this offers a partial solution but animation is a must for me for two reasons.  Visualization of dynamic results and scenario analysis where I use FRAME as a means of stepping though a number scenarios and saving the result to a CSV file.  I can run this for many different scenarios and save much time in the process.  I do not see an equivalent method to use in Prime and this would be a show stopper for me.

Hi Dave,

 

Thank you for the feedback. We do have animation and ODBC support already in our enhancement database as customer requested functionality (we tried an ODBC custom function some releases ago but it didn’t quite do what we wanted, but we may go that route again in the future).

 

Animation is functionality that’s been requested by a few customers and it’s something that’s on our list of higher priority items to add.

 

Many thanks,


Andy.

Hi Andy,

 

Is there any idea on when the animation functionality will be made available in Prime?  This is also one of the more important features we heavily relied on in Mathcad 15.  I just checked the 'What's new'-article on Prime 8.0, but no indication on that yet.

 

Kind regards,

 

Bert Beirinckx

Will Mathcad 15 no longer be able to run? I have Mathcad 15 as well as Prime 7. After December will 15 no longer function on my desktop? 

intern1
7-Bedrock
(To:intern1)

I am also wondering if the license I have for 7 will no longer work to use Mathcad 15?

Hi,

 

If you have a subscription license for Mathcad, when your renewal occurs after the end of this year, the new license you'll be sent will activate Prime 7.0 (or the latest version of Prime, when you renew) only. This means, for example, that if you have a 2-year Mathcad subscription that started or renewed in June 2021, you can use that license to run Mathcad 15.0 up until June 2023. When your renewal then occurs, the new subscription license you get will activate the latest version of Prime (Prime 9.0 will release in March 2023) back to Prime 7.0 only.

 

I hope that helps. Please feel free to reach out to me if you have any other questions or concerns about this transition.

 

Thanks,

 

Andy.

To clarify, if you have a perpetual Mathcad license, this will not impact your use of Mathcad 15.0 - you can continue to use that after the end of this year.

 

Many thanks,

 

Andy.

Max
7-Bedrock
7-Bedrock
(To:amcgough)

Thanks for posting, @amcgough .

Mathcad is one of my favorite applications and many of the advanced features are heavily relied upon by my organization.

We are planning to upgrade to Mathcad Prime 7.0  later in the year; however, we are still running Mathcad Prime 6.0 in production.

If we update our license manager with new license pack up'reved for Prime 7.0  which does NOT include:

#254 Mathcad Image Processing Prime 6.0
#255 Mathcad Data Analysis Prime 6.0
#256 Mathcad Signal Processing Prime 6.0
#257 Mathcad Wavelets Prime 6.0

Will these advanced features continue to run in Prime 6.0 if I load the new license pack that has been up'reved for 7.0?

 

amcgough
10-Marble
(To:Max)

Hi Max,

 

I'm really sorry I missed this question when you asked it.

 

Those four 'extension pack' items you see in licenses for Prime 6.0 and earlier were in the license for when it was used to activate Mathcad 15.0 only. They automatically activated those extension packs in Mathcad 15.0. Mathcad Prime has no concept of extension packs, everything in Mathcad Prime is in the base product, so those extension pack items were redundant in the license if used to activate any version of Mathcad Prime. That's why you don't see those extension packs in the Prime 7.0 license - some changes were made to how the license works for Prime 7.0 and part of that removed those extension pack items (as they don't activate anything in Prime 7.0).

 

I hope that answers your question!

 

Many thanks,


Andy.

Max
7-Bedrock
7-Bedrock
(To:amcgough)

Thanks, Andy. This does answer my question. I consider Mathcad PTC's gift to engineers, ALL engineers, and appreciate your good work getting this software modernized. 

bigjim01
4-Participant
(To:amcgough)

I have not used Mathcad since migrating to the Macintosh as Mathcad has not been on the Macintosh since Version 6. Virtualization is not currently an option because Microsoft does not license Windows 10 on ARM for M1 Macintosh computers and there is no reason why to limiting Mathcad to only a 60% marketshare of desktops.

akelly
11-Garnet
(To:amcgough)

This is unfortunate.  After 7 releases of Mathcad Prime (and 11 years of development), it still hasn't reached feature parity with Mathsoft's pinnacle release. Mathcad Prime is essentially an ongoing public beta test.

 

Mathsoft's Mathcad was a word processor (e.g. Word, WordPerfect, etc.) that could do live math and plots.  The text styles, bullets & numbering, page formatting (headers, footers, etc.) and polished plot formatting made professional-quality documents. And the customization offered in the user-defined unit system made unit management virtually transparent.

 

Sure, PTC has added some new features to Mathcad Prime, but none of that us useful enough to make up for the lack of text styles, default unit systems that aren't convenient, and horrible looking plots.  No matter how hard you try, output from all of the Mathcad Prime releases is poorer quality vs. the Mathcad 15 benchmark.

 

If you're going to cut people off of Mathcad 15, then you'd better spend effort focusing on word processing features, page formatting, and plot formatting and user-defined unit system customization for the Prime 8 release.  Lack of those features makes Mathcad Prime harder to use.  It costs time (and money) to do manual formatting and constant fiddling with result units. It's hard to imagine that PTC still hasn't grasped this.

bigjim01
4-Participant
(To:akelly)

It does seem like the Mathcad Prime series has been problematic. From some of documentation that I have seen, it has a very poor rendering engine as compared to other software. The price of the software has skyrocketed since the Windows 3.1 days and it no longer has an appropriate benefit/price performance that it once had. Mathcad is not the only piece of software that has exponentially increased in price. Price as well as the limitation to Windows has really made Mathcad a niche software status and no longer viable as an Engineers Electronic notebook. I am sure that there are some open source programs that will fit the bill quite nicely that Mathcad once did.

Raiko
14-Alexandrite
(To:bigjim01)

Sad as it is, MC Prime has lost all the versatility of MC 15 and is therefore in no scenario a suitable replacement for MC 15. PTC never listened to customers in this regard and therefore ending previous versions of prime and MC15 has the appearance of another attempt to force prime onto customers.

bigjim01
4-Participant
(To:Raiko)

That does appear to be the case. It seems as though they have abandoned the market that Mathcad was ideally suited. It is a shame really. I hope that PTC has enough income from Mathcad to keep the product on the market. Because of their decisions, I will just use a spreadsheet for my calculations as it is more cost effective.
HO_2228703
4-Participant
(To:bigjim01)

All of the above sounds so familiar, including the deafening silence from PTC when asking a question. So, now that they are going to kill the best MC version, MC 15, we can now opt for an extension of max four years to keep it alive, unless you have a perpetual license . So, I asked PTC two questions:

- How do I find out if my MC15 license is an perpetual? Given the chaotic PTC responses this has become unclear.

- If my license is not perpetual then how can I order this four-year extension? I tried to find out a few times but got lost in the chaotic PTC website.

 

And indeed, there is a huge disconnect between MC15 and Prime 7 versions. Lousy graphics, missing features, conversions MC15 -> Prime riddled with problems,  ... the list goes on. Are you listening PTC? Why are you not addressing the issues that pop up time and again, rather than just promising that with future versions, new features will be added? It is clear that we want quite a few of the old ones back.

HO_2228703
4-Participant
(To:HO_2228703)

Needless to say that I got no answer to my two questions.

Hi,

 

My apologies if you've asked these questions and not heard a response - that's not acceptable. Can you please let me know what process you used to ask them and I'll dig into why the questions went unanswered.

 

Do you have any purchase details for your seat of Mathcad 15.0? Like an SCN or an SON number? We could use those to track down your original order. When did you first purchase Mathcad? PTC moved to a subscription company in the last few years but if you continue to use Mathcad 15.0, and unless you actively converted your license to a subscription license through a sales engagement and regularly renew and retrieve that license from the license management webtools, you'll still be on a perpetual license.

 

For anyone wanting to contact Mathcad Sales, there is a contact me form on the website here:

 

https://www.mathcad.com/en/contact-us

 

Please feel free to reach out to me personally to let me know the list of items you still need to see in Mathcad Prime. We maintain a database of customer requested items - from feedback from customer engagements, from the community ideas site, from technical support cases, among other sources - and use that to prioritize functionality into each Mathcad Prime release. It may not seem like it when the functionality you want is yet to be added to Mathcad Prime, but we do listen and we do record what customers need. For example, redefinition warnings will be in Prime 8.0 because right now, of the functionality we still need to migrate, that is one of our top customer requested legacy functionalities.

 

Mathcad 15.0 and older versions of Mathcad Prime have to end of sale because after the end of this year we will no longer have the right to sell a third party component used in those applications. If you have a perpetual license you can continue to use it to run those versions of Mathcad. If you have a subscription, the multi-year option will allow you more time to run those versions and evaluate moving to the later version. Feedback on what users need to see next in the product is essential as it will help us prioritize the order in which we add the functionality we already have recorded, so I always appreciate this kind of feedback and the time customers take to provide it to us.

 

Many thanks,

 

Andy.

 

 

 

HO_2228703
4-Participant
(To:amcgough)

Hello Andy,

Thanks for your reply. I used the link to sales you provided, entered all my details, got the promise that sales would get in touch by email and ... then nothing happened (so far). Well, there is an x hours time difference between here in Europe and the states and that might explain the lack of response. So, I'll reserve judgment until tomorrow. If things work out I'll let you know. If things do not work out I'll also let you know for sure.

 

But your reply also contained an invitation to let you know what items still like to see in Prime. Well, for me and, I suppose,  many others decent graphs is number one. What is the use of an MC15 to MC Prime converter when all graphs in a graph-rich MC15 document become unusable and need reconstruction, assuming that that is possible with the less than basic attempt to graphs? The lack of decent graphics also prevents me from using the Prime 7.0 subscription that is  now sitting idle on my hard disk while I continue to use MC15. And PTC has known from version 1 that engineers need decent, no, great graphs. Sorting that out would probably help many MC15 users to take the step to Prime (8?).

 

All right, all for now. I'll wait for a sign of life from sales. Why can't I just order the 4-year extension in the PTC webshop?

 

 

 

HO_2228703
4-Participant
(To:HO_2228703)

Hello Andy,

I promised to let you know if sales did get in touch. Well, they did not.

Just to be sure, here's what I did. I clicked on the link you provided "https://www.mathcad.com/en/contact-us". Obviously that should bring me in touch with PTC. Right? Even you appear to believe that. Well, you arrive at a promising page "Contact Sales ...". So, you fill in the requested information and submit this. And then ... nothing happens, not even after waiting for 24 hours. Well, on the same page there is also a helpful assistant icon asking "High there, how can we help you?". So, you click on that, are asked for some basic info and then you type in your question and then ... nothing happens.

 

So, I am stuck. I still want to keep my MC15 alive for the next four years. Can somebody tell me how to do that? Is there anybody who succeeded in doing just that? The December 7 deadline is approaching rapidly.

bigjim01
4-Participant
(To:HO_2228703)

From my reading of the process, if you have the perpetual version, then you are good. Otherwise the subscription is the only option to keep the last version of Mathcad. Since Mathsoft went Windows only and I left Windows about ten years go, I had to find another option. Support under PTC has been the absolute worst I have ever seen, it is like PTC only sells software, or now rent, to Fortune 500 companies that has extremely large budgets and blow money like drinking water.
BenLoosli
22-Sapphire III
(To:HO_2228703)

Look in your license file. It will tell you if it is perpetual or a subscription. Subscriptions have an expiration date, perpetual licenses will say 'perm'.

HO_2228703
4-Participant
(To:BenLoosli)

Thanks Ben, that was the answer I needed. Unfortunately, the license was not perpetual.

Hi,

 

If the Mathcad license you have is a subscription license, do you know when you purchased it? Mathcad subscription licenses are typically 1 or 2 years in length, so if the license still works (has not reached its end date) it should have been a pretty recent transaction you made with either the PTC sales team or a reseller (the PTC estore does sell a subscription but it’s an upgrade license from the Express version).

 

I have reached out to the Sales team with your enquiry - do you have an email address you used in the contact me form I can have them search for? They get a lot of enquiries and it will help them to pinpoint yours.

 

Many thanks,

 

Andy.

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