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Mathcad Prime 2.0 Crash on Windows 7 Home 64bit

ptc-4674454
1-Newbie

Mathcad Prime 2.0 Crash on Windows 7 Home 64bit

Good evening to all.

I downloaded the trial version, the installation was successful. When I run the program, the result is a total crash. I therefore fail to use and test the program.

Attached full stack trace. Some of you have any ideas?

Thank you.

Antonio Musarra.

4 REPLIES 4
VladimirN
23-Emerald IV
(To:ptc-4674454)

Hello,

1. Try to contact with PTC's technical support by using "Mathcad Installation & Licensing Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

2. Mathcad Prime 2.0 requires Microsoft .NET Framework 4.0 or later.

Hi Vladimir,

The. NET framework 4 is installed properly, otherwise the installation could not be completed successfully. The program works if the operating system is booted into Safe Mode.

Can I assume that there is some service running on the machine that creates some problems in the start of the program, generating an unhandled exception.

I followed your advice by opening a ticket to technical support, hoping that respond quickly.

Thank you.

Antonio M.

Hi Vladimir,

The technical support has opened a case to R&D as SPR 2121360 and publish the workaround.

Thank you,

Antonio

VladimirN
23-Emerald IV
(To:ptc-4674454)

Hi Antonio.

Here is the WORKAROUND (taken from here: https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS55278 😞

"1. Log in as Administrator or any user with Administrator Privileges

2. Open Windows Explorer and navigate to C:\Program Files (x86)\Parametric Technology Corporation\Mathcad Engine

3. Find and rename the file efisymbolics‐outofproc.exe to any other name(for example: efisymbolics‐outofproc_old.exe)

4. Download the update version of efisymbolics‐outofproc.exe here (http://www.ptc.com/view?im_dbkey=138923).

5. Copy the downloaded file to C:\Program Files (x86)\Parametric Technology Corporation\Mathcad Engine\

6. Launch Mathcad Prime 2.0.

If the issue is not resolved with the workaround above, please log a case with PTC Technical Support."

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