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Cannot display preview of attached picture - error message is displayed.

MartinHanak
24-Ruby II

Cannot display preview of attached picture - error message is displayed.

@Jaime_Lee ,

 

I am reporting problem mentioned in Subject.

 

Go to https://community.ptc.com/t5/Detailing-MBD-MBE/Column-Model-Rep/m-p/646644 discussion and click -1-2.PNG link (https://community.ptc.com/t5/Detailing-MBD-MBE/Column-Model-Rep/m-p/646644/thread-id/28579?attachment-id=74355 )

You will see following error message:

preview_error.png

You have to download the picture to see it.

 

I can reproduce the problem in current Chrome and Firefox.

 

Best regards

 

Martin Hanak


Martin Hanák
1 ACCEPTED SOLUTION

Accepted Solutions
Leigh
Community Manager
(To:MartinHanak)

Hi All & @slangley

 

While I too encountered the same issues in loading the .png's, the provider was unable to recreate the issue.  I just went back to verify on the examples we provided, and the .png's are now loading correctly.........

 

Can you please let me know if you continue to encounter this error?  

 

Thank you!

Leigh

View solution in original post

8 REPLIES 8
StephenW
23-Emerald II
(To:MartinHanak)

Yes, I thought it was just me. I am seeing this problem also. Thanks for reporting this.

Hi everyone,

 

I can reproduce this too both in the linked posts and with a test post. We will surface this up to the forums software provider as it appears to be a bug.

Leigh
Community Manager
(To:MartinHanak)

Hi All,

Please be advised that I have submitted a case with our platform provider and will advise on status.

Regards

Leigh

Leigh
Community Manager
(To:MartinHanak)

Hi All & @slangley

 

While I too encountered the same issues in loading the .png's, the provider was unable to recreate the issue.  I just went back to verify on the examples we provided, and the .png's are now loading correctly.........

 

Can you please let me know if you continue to encounter this error?  

 

Thank you!

Leigh

TomU
23-Emerald IV
(To:Leigh)

Working for me now.  It definitely was not the other day...

StephenW
23-Emerald II
(To:Leigh)

Just yesterday I had to download the attachment  here https://community.ptc.com/t5/Part-Modeling/How-to-create-a-custom-hole-definition-from-a-sketched-hole-SAE/m-p/647444 but today it opened as expected.

I attached it to this reply just to see.

slangley
23-Emerald II
(To:StephenW)

@Leigh.

 

Both .jpg's and .png's are working for me as well.

 

Thanks for your follow-up on this issue.

 

--Sharon

MartinHanak
24-Ruby II
(To:Leigh)


@Leigh wrote:

Hi All & @slangley

 

While I too encountered the same issues in loading the .png's, the provider was unable to recreate the issue.  I just went back to verify on the examples we provided, and the .png's are now loading correctly.........

 

Can you please let me know if you continue to encounter this error?  

 

Thank you!

Leigh


Hi,

.png's are now loading correctly.


Martin Hanák
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