cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Need help navigating or using the PTC Community? Contact the community team. X

Creo 7 Student Edition Error 0x060000012

TBacklund
3-Visitor

Creo 7 Student Edition Error 0x060000012

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

1 ACCEPTED SOLUTION

Accepted Solutions


@TBacklund wrote:

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.


Hi,

 

1.] please read https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

 

2.] please publish a picture of Creo installation directory ... something like this

MartinHanak_0-1675756459505.png

 

3.] to uninstall Quality Agent you have to uninstall PTC Diagnostic Tools item

 


Martin Hanák

View solution in original post

1 REPLY 1


@TBacklund wrote:

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.


Hi,

 

1.] please read https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

 

2.] please publish a picture of Creo installation directory ... something like this

MartinHanak_0-1675756459505.png

 

3.] to uninstall Quality Agent you have to uninstall PTC Diagnostic Tools item

 


Martin Hanák
Top Tags