Creo 9 student installer does not run

[KO_12257227]

The installer of any University approved version of PTC CREO (7.0.8.0 and 9.0.0.0) is not running with no error message given. The process simply terminates after a few seconds before a window is opened.

System Specs:

Windows 11 23H2

AMD Ryzen 3900X

Nvidia RTX 2080 Super

64 GB Ram

200 GB free SSD storage on C:

[VladimirN]

Similar discussions:

• "Creo University Student 9.0 Installation Help": https://community.ptc.com/t5/PTC-Education-Forum/Creo-University-Student-9-0-Installation-Help/m-p/980969#M14781 
• "Can't install Creo 9.0 for windows11": https://community.ptc.com/t5/PTC-Education-Forum/Can-t-install-Creo-9-0-for-windows11/td-p/943957 

[KO_12257227]

The only thing that I was able to do now is have a second boot drive with a second windows installation. Far from ideal.

The usual run as administrator and kill all unnecessary processes did not work. I also tried to install in protected mode but that failed, not because of the setup.exe not running but because of some required component being not available.

[MartinHanak]

Hi,

1.]

What is full absolute path to setup.exe you are starting?

2.]

What language version of Windows is installed on your computer?

[KO_12257227]

As recommended in a different thread I moved the installation files to C:\install

My computer is running on German Windows. Though I don't think that affected the installation as I was able to install CREO 5 and 7 previously during my Bachelors.

I did manage to create a memory dump file from the setup.exe before it closed if that would be of help for bug fix purposes.

[MartinHanak]

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@KO_12257227 wrote:

As recommended in a different thread I moved the installation files to C:\install

My computer is running on German Windows. Though I don't think that affected the installation as I was able to install CREO 5 and 7 previously during my Bachelors.

I did manage to create a memory dump file from the setup.exe before it closed if that would be of help for bug fix purposes.

---

Hi,

probably my last tip ...

• open Command prompt window
• run set PRO_LANG=English command in Command prompt window
• run C:\install\setup.exe command in Command prompt window

[KO_12257227]

No change. I still get the busy cursor for a second or two with the program showing up in task manager for that time only.

[MartinHanak]

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@KO_12257227 wrote:

No change. I still get the busy cursor for a second or two with the program showing up in task manager for that time only.

---

Hi,

2 tips:

• antivirus activity ... turn antvivirus off
• special network card available ... please upload ip.txt file created by Command prompt command ipconfig /all > ip.txt