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JosephKuhn1-Visitor
1-Visitor
August 20, 2010
Question

Mathcad and Windows 7

  • August 20, 2010
  • 3 replies
  • 34189 views

After a several years of inactivity I have started using Matchcad 14 again. Previously I was running under Windows XP and Windows Vista and the program worked fine. Now I am using Windows 7 and a number of features are no longer working.

Array table formatting doesn't work. I can format a result as a matrix but not a table.

2D plots work but not 3D plots.

None of the Control buttons (Radio, Push Button, Slider, etc.) work.

These are all the problems I have found so far. The program seems to be working fine in other respects.

Has anyone out there encountered a compatibility problem with Mathcad 14.0 and Windows 7?

I would appreciate any help I can get.

3 replies

M
mzeftel1-Visitor
1-Visitor
August 23, 2010

There are a number of people running Mathcad 14 on Windows 7. Do you have Mathcad 145 m020? If not go to http://www.ptc.com/support/mathcad_downloads.htm

It sounds like your Mathcad didn't install correctly, so I suggest you run Repair from Add/Remove Programs, or uninstall and reinstall. Make sure you are an administrator on your computer. All the problems you list seem to be with components.

You also might search in this Community for Windows 7 or Win 7 to see if others have the same issue.

Mona

J
JosephKuhn1-VisitorAuthor
1-Visitor
August 23, 2010

Mona: Yes I am running 14 M020 I had a terrible time installing it when I upgraded and had to make many calls to India and download files from them to get the add-ins installed. All features ran fine until I changed to Windows 7. What I am afraid of is than if I try a reinstall I will lose the add-ins.

I contacted PTC and asked if there was a problem with M14 and Windows 7. They answered back that they don't support M14 running under 7 and told me to either upgrade to M15 or go back to Windows XP. This was news to me. I am on PTC's 3-mailing list and get periodic e-mails from them. I don't recall ever getting one with a warning about incompatibility problems. Some support!. I am trying to find out what happens if a user trys to run 14 and Windows 7.

In the good old days before PTC you could send a copy of your worksheet to their techs and get an answer back addressing your problem. Since PTC took over Mathcad the prices have gone up and the support has faded away to nothing. PTC is not interested in a single user like me. Sorry to use this forum to vent.

R
RichardJ19-Tanzanite
19-Tanzanite
August 24, 2010

Mona: Yes I am running 14 M020 I had a terrible time installing it when I upgraded and had to make many calls to India and download files from them to get the add-ins installed. All features ran fine until I changed to Windows 7.

You upgraded the OS rather than getting a new PC? You may want to look at this thread:

http://communities.ptc.com/message/23012#23012

If you search this forum for Windows 7 Mathcad you will find many other threads. Some of them have posts that don't seem to make sense, but that's because PTC garbaged them when they moved them from the old forums. You will just have to ignore those posts, and hope they were not the ones that contained the most important information.

What I am afraid of is than if I try a reinstall I will lose the add-ins.

Try repairing the installation. You will not lose the add-ins. If you are not prepared to try this step then there is nothing else to be done.

I contacted PTC and asked if there was a problem with M14 and Windows 7. They answered back that they don't support M14 running under 7 and told me to either upgrade to M15 or go back to Windows XP. This was news to me. I am on PTC's 3-mailing list and get periodic e-mails from them. I don't recall ever getting one with a warning about incompatibility problems.

Sorry, but that's common enough in the software world. "Not supported" does not necessarily mean incompatible. It means the software was released before the new OS, and that they have not tested it with the new OS and therefore cannot say if there will be problems or not.

O
ovanni1-Visitor
1-Visitor
August 24, 2010

I'm running 14 on Windows 7, a Lenovo W500 laptop. It appears to be running OK. But, I have not run it extensively.

I can Open..., edit,Save, and Save As... !

R
RichardJ19-Tanzanite
19-Tanzanite
August 24, 2010

What do you get if you insert a 3D graph?

O
ovanni1-Visitor
1-Visitor
August 24, 2010

Yes, those features seem to behave badly. I see nothing in the 3D plots in one of the Quick Sheets.

I downloaded 14.0 M020 this afternoon. I'll try to intall that later to see if that helps.

Thanks

S
Sabraton1-Visitor
1-Visitor
September 7, 2010

I just downloaded Mathcad 15 on my Windows 7, and having the same problem. "Can't display 3D Plots!", Any idea?

T
TimothyCarpente1-Visitor
1-Visitor
September 7, 2010

I tried loading Mathcad 14 under Windows 7 on a new computer and it didn't work -- It installed without protest and retrieved a license but on launch the pointer switches to the animated circle for several seconds then reverts to the pointer and nothing else happens. Tried loading under Win 7's "XP Mode" -- that didn't work either. Downloaded the 30-day demo for Mathcad 15. Installed on Win 7 machine -- Won't launch. On Saturday I wrote email to -' (see what I wrote below) but have yet to hear from anybody as of noon today (Tuesday). And Mona, in case you read this, Prime 1.0 Alpha 2 is loaded on this machine under Win 7 and functions fine. I have been a Mathcad user for many years, including suffering through the Version 8 debacle. I have too much intellectual property tied up in Mathcad files to just toss it out the window (but i'm awfully close) -- So anybody have any ideas???

"I have spent the better part of two days trying to get Mathcad working on a relatively new laptop computer (HP Pavilion dv8 w/i7-820 processor & 8G memory). I have a purchased copy of Mathcad 14 (v14.0.2.5 M020 with a CD image file dated 2/6/2008 7:05 am). I installed it on this new computer and it noted that I needed a license – which I acquired via email from PTC (Call # 7850615). I completed the installation but the program would not launch. I am a single user (self employed and the only one using the program). I set the program to be launched “as administrator”. When I attempt to launch, the gui icon spins for few seconds then reverts to the pointer but there is no launch of Mathcad. I uninstalled and reinstalled – again with no success. SO. I figured there was a problem with compatibility between Mathcad 14 and my version of Win 7 and tried to install using XP Mode. That didn’t work using the previous license sent under the Call # noted above. I needed a new license, presumably since XP Mode uses a virtual drive with its own unique volume label. I sent a request for a new license earlier today (Call # 7854377) and have received NO RESPONSE.

SO. I uninstalled Mathcad 14, downloaded Mathcad 15 (demo) and installed following the instructions. IT DOESN’T WORK!!!!

I need to get work done. Can you help? "

M
mzeftel1-Visitor
1-Visitor
September 7, 2010

Timothy,


If you wrote to PTC on Satuday, I'm not sure anyone in technical support was working over the weekend, although I don't know for sure about all our offices. The US office was closed on Monday for Labor Day, so your message might not be read until today, Tuesday.

Mona

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