Machine Dies While in ProE

[BrianToussaint]

Hello all,



I need some help on one of my machines.



I've been running around in circles with just one user's machine. Whenever he is in Pro/E, his machine will all of a sudden go blank. It will still be on, but the scree is blank and you cannot remote to the machine. I have to do a hard boot to get it back on. The strange thing is that there are no errors in any windows logs, no errors in the trail file or elsewhere. It is also strange that it only happens when he is in Pro/E. It doesn't happen in any of the other programs that he uses, even if he has a lot of windows open. First it started with just bigger assemblies, but now it is happening even if he just has a part up. Today it happened when he was trying to add a feature. IT has run diagnostics on the machine and nothing comes back as failing. I even set the paging to the correct size.



It is a computer that runs Windows XP.



Any help would be appreciated.



Thank you,

Brian Toussaint

CAD Administrator

Hoshizaki America


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[BrianToussaint]

I've gotten so many wonderful suggestions and forwarded them onto my IT, but they do not want to try any of them except for the one that they wipe the machine clean and reinstall everything. They had tried a few of them already, but I do not think all of them. If it is a hardware problem, then reinstalling will not work. Here are the suggestions that were given to me:


* Make sure the video driver is either the certified one or the latest one

* Run a scan on the memory (use a freeware/shareware program)

* Change the memory slots, move around

* Reinstall memory one stick at a time

* Disable graphic acceleration

* Make sure fans work

* Change graphics mode in Pro/E

* Wipe machine clean and reinstall OS and all programs

* Bad graphics card

* More than one display device

* Remove user configs

Thank you to all who gave suggestions. If starting fresh doesn't work, at least I will have some other things to check.

Sincerely,
Brian Toussaint
CAD Administrator

618 Hwy. 74 S., Peachtree City, GA 30269

[BrianToussaint]

Ok, so my IT department went ahead and reformatted the computer and that didn't help. I was able to make the session last a little longer by changing the nVidia from software controlled to the Pro/E preset. However that still killed the machine. So I took the graphics from opengl to win32_gdi. I sat there for a while and nothing killed it. I did the same things that I had done before and would get the machine to crash within a couple of minutes.

Since I've never encountered video problems like this before, I was wondering if this means the video card is bad? This just started happening to the user within the last few weeks. He's been fine up until that time.

Anymore insight will be helpful.

Thank you,
Brian