https://support.ptc.com/help/thingworx/platform/r9.7/en/?_gl=1*1utn0lh*_ga*NjUwNjAyOTE2LjE3MzY1OTc0OTQ.*_ga_CBN5QVB9VJ*MTczNjc4NDE1Ny42LjAuMTczNjc4NDE1Ny4wLjAuMA..*_gcl_au*NjAxMTExOTU2LjE3MzY1OTc0OTMuOTY2NzgyMjAzLjE3MzY2NzA4MTQuMTczNjY3MDgxMw..*_ga_7... View more

Thanks for the reply, we found an alternative solution that didn't require modifying configuration files. It seems that we've had a change in our users that might have led to this issue to occur in the first place. Nevertheless, creating a tracker fr... View more

It is basically same logic but the call to the method appears wrong, as it does not reference delta and gets no field value.   eb = bsf.lookupBean("siEnvironmentBean");sb = bsf.lookupBean("imServerBean");delta = bsf.lookupBean("imIssueDeltaBean"); eb... View more