Chances are, when they created the .stl file, either the model had hole in
it and or they created a binary file for the .stl file
You can fix the model or have them send you a new one. They should know
about the error when generating the .stl output file, thus selecting
binary instead of ascii.
gmv
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.