I realize this isn't a supported configuration, but I'm attempting to use Arbortext 5.3/5.4 on Windows 7 in VMWare Fusion. Arbortext itself works fine (so far). The problem I'm running into is that when I launch Help Center, instead of getting the normal "Help Center Overview" page, I get a nice text page with null pointer exception output. Has anyone out there running Arbortext in this environment (or any virtualized environment) run into this problem?
I thought you might be running using that setup... I'll check that. I've tried it in two VMs:
- I migrated an existing physical machine with a working copy of Arbortext 5.3 / Help Center to a VM. - The second VM is a fresh install of Windows, and Arbortext is essentially the first application I installed.
On Fri, May 27, 2011 at 7:28 AM, James Sulak <email@example.com>wrote:
> Hi Liz, > > I thought you might be running using that setup... I'll check that. I've > tried it in two VMs: > > - I migrated an existing physical machine with a working copy of Arbortext > 5.3 / Help Center to a VM. >
If it's missing in this image, it sounds like the migration didn't fully complete or something happened during the migration. Is there other stuff missing in this image that is on the physical machine?
> - The second VM is a fresh install of Windows, and Arbortext is essentially > the first application I installed. >
weird - is the help center unchecked by default in a fresh install?
I figured it out. The issue was a feature in VMWare Fusion called "Mirrored Folders," which automatically maps the Documents, Desktop, etc. folders in your guest operating system to the same on your host. This is done through a network share, so those folders end up having restricted permissions from the guest. Help Center was trying to write temporary files there but didn't have the right permissions. Disabling this did the trick. Very frustrating. -James
Thanks for sharing! We are exploring some temporary virtualizations ... this and similar will be good to watch out for.
I have run into the Mirrored Folders before, but not relative to Help Center. I was experiencing some very strange performance issues in the VM before I figured out that my "Desktop" was, as you say, being stored on my home drive which was very, very network-far away. Copying an installation package in preparation for an install resulted in quite the network triple-round-trip.