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Quick Tags not displayed upon clicking Enter button in some cases

Level 6

Quick Tags not displayed upon clicking Enter button in some cases

 

Recently, we migrated from Arbortext 5 to Arbortext 7. 

I have selected show quick Tags on Enter 

Inside Tools--> Preferences --> Advanced..

quicktags ,smartinsert both are on.

quicktags not working specifically for a particular AU and for a particular parent tag alone that too when we clone AU ..

It is working fine when I edit the existing AU. Problem is only when I clone or create a new AU.

 I am able to get the context-specific tags by right click and Insert Markup... But not by clicking the Enter button.