Rather than spending the rest of the day trying to find the answer on the 'user friendly' PTC web page I'll got to the source of the best info in town, Adepters.
My maintenance agreement expires either late this month or early Sept. Has anyone gotten a notice reminding them they need to renew their agreement? Under Arbortext, I got an email well in advance. I may have missed it in the SPAM (or it was mistaken for SPAM and blocked).
Our maintenance agreement expired the end of March and we had no notice as in the past (normally received in January). NRC is a big organization and I don't see these things myself, they go to Admin Services. I found out the hard way, by trying to download a patch file and getting a message saying our support had expired. A call to PTC support only got a 'no pay, no support' reply (and not a very polite one either). I was finally able to get hold of an Arbortext person who told me PTC was reviewing all maintenance agreements and everything was backlogged several months, including notices for renewals.
In spite of the obvious nature of the problem, our support was not reinstated until we paid up. It took a few days to push through the corporate red tape. The only effective help we got was from Arbortext people in Ann Arbor.
You might want to initiate your renewal yourself this time.
David S. Taylor
Project Manager, Structured Information Institute for Research in Construction National Research Council Canada Bldg. M-23A, Room 239 1200 Montreal Road, Ottawa, ON K1A 0R6