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EwanP1-Visitor
1-Visitor
January 26, 2012
Question

Creo Help Error: 500

  • January 26, 2012
  • 1 reply
  • 5180 views

Hello, Ive just installed Creo Elements 5.0 in my new laptop and I get an Http 500 error when I try to view the help file. Im using Windows 7. Ive seen the help file work fine in other installations so must be my configuration.

anyideas

HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/index.jspx

Caused by:

java.lang.NullPointerException 
followed by a long list of exceptions............

    1 reply

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    January 27, 2012

    Hello!

    Try to contact with PTC's technical support ("Log a New Case"): http://www.ptc.com/appserver/cs/case/case_logger.jsp

    E
    EwanP1-VisitorAuthor
    1-Visitor
    February 1, 2012

    Solved it Vladimir. It was a security setting in Windows 7.

    A
    AndrewWheeler1-Visitor
    1-Visitor
    February 1, 2012

    Could you please share the solution? My team is also having this problem.

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