I just tried downloading a standard MS16996 SHCS. My system got hung up. It asked me for username and password, I entered that and then just watched the JAVA icon rotate around for about 5 minutes, 'got tired of waiting, couldn't exit witout shutting down pro/e. What's with this, why is this so difficult to use, why should I bother? I can model the screws faster than it takes to download. Some items are tough to model, so this may have some use. It looks to me that someone spent a lot of time an money creating a database which is completely useless. Isn't it time PTC finally got it's act together? I could never recommend this program to anyone! I'm a user since 1999 and it still gives me a headache at the end of the day. What are you guys(PTC)doing?