This expert session will take you through a step-by-step approach for configuring authentication between Windchill and Navigate with SSL.
Q and A Summary
How to troubleshoot if Search or login fails ?
(Arshad) We have a troubleshooting article for this https://www.ptc.com/en/support/article/CS288050
The article has Checklist items to verify your configuration is as per the recommendation.
Further check ThingWorx Navigate Application Log, IR Logs and Windchill's Apache server log, if the request sent from ThingWorx server is successful (200) or failed.
Will the steps differ if Windchill and ThingWorx are not different server with different hostnames ?
(Arshad) The answer is Yes. And It will also depend on the type of Certificate being used by Windchill and ThingWorx server. You can refer to this article for information on different scenarios of configuration :
https://www.ptc.com/en/support/article/CS288818
In what situation is SSO authentication really necessary for Navigate over Windchill SSL authentication?
(Arshad) SSL Authentication is a lightweight setup. Here Windchill handles the Authentication of each user's login credentials. One drawback here is If Windchill is down ThingWorx cannot be used.
SSO is the most secure configuration. It enables users to be authenticated to Navigate and other system using single login credential.
