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Mathcad License Issue

gkemner
1-Newbie

Mathcad License Issue

The IP address on our sever was changed recently and now we can not
access Mathcad no matter what we try. Does the Mathcad license file
work off of the IP address instead of the CPU ID like other PTC
products? We are using 13.0 Attached is an image of the error message
we get.

License server does not support this feature
Flexlm error: -18,147

<<mathcad_error.jpg>>
Thanks!
1 REPLY 1
PhilipOakley
4-Participant
(To:gkemner)

Simple answer - NO.V13 was under the old MathSoft regime that used regular FlexLM licence server files. They used the IP address and Server name.PTC will still provide server migration but you have to put it via tech support rather than the on-line licence stuff.Checkk that they have included all the things you had before. I suggest you send in a copy of the old file for comparison.

Philip Oakley
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