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Can't install PTC System Monitor agent

padams
1-Visitor

Can't install PTC System Monitor agent

Does anyone have any idea what I am doing wrong? I have installed the server and collector on a Windows server without any problems, but when I come to install the agent for monitoring the integrity server on a Linux machine, it always fails:

Log file:

java.lang.NullPointerException

    at com.ptc.windchill.psm.agents.configration.IntegrityConfiguration.install(IntegrityConfiguration.java:252)

    at com.ptc.windchill.psm.ia.IAInstaller.install(IAInstaller.java:120)

    at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)

    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

    at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)

    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

    at com.zerog.ia.installer.Installer.install(Unknown Source)

    at com.zerog.ia.installer.actions.InstallProgressAction.af(Unknown Source)

    at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

DEBUG  2015-08-27 14:07:08 - **********************************************************

DEBUG  2015-08-27 14:07:08 - PTC System Monitor agent installation failed: PTC Integrity Server

DEBUG  2015-08-27 14:07:08 - Installation log file location: /tmp/installer/logs/PTC_SYSTEM_MONITOR_40_F000_PtcInstall.log

DEBUG  2015-08-27 14:07:08 - **********************************************************

DEBUG  2015-08-27 14:07:08 - Retrying Installables deferred in pass 0

DEBUG  2015-08-27 14:07:08 - Deferral retries done because:

DEBUG  2015-08-27 14:07:08 - There were no deferrals in the last pass.

DEBUG  2015-08-27 14:07:09 - Did not match to message method

DEBUG  2015-08-27 14:07:34 - SHUTDOWN REQUESTED

DEBUG  2015-08-27 14:07:34 - (X) commiting registry

DEBUG  2015-08-27 14:07:34 - REGISTRY ALREADY STORED!

DEBUG  2015-08-27 14:07:34 - (X) shutting down service manager

DEBUG  2015-08-27 14:07:34 - (X) cleaning up temporary directories

DEBUG  2015-08-27 14:07:34 - Exiting with exit code: 0

I am using the GUI to do the install but it fails whether I use root or the Integrity user. I've already wasted a day on this so would really be appreciative of any help.

Best regards,

Paul

ACCEPTED SOLUTION

Accepted Solutions
BineshKumar1
13-Aquamarine
(To:padams)

In the the <Integrity server install directory>/config/mksservice.conf file

Try removing the quotations around mks.java.additional.XX=-agentpath:"<PSM Agent install path>\libdtagent.so"=name=<local name>,server=<server name: server port>,wait=15

Thanks

Binesh Kumar

Barry Wehmiller

View solution in original post

4 REPLIES 4
BineshKumar1
13-Aquamarine
(To:padams)

"Increase Integrity JVM Timeout to 10 minutes" box in the "JVM Timeout section"

Edit <IntegrityServerInstallDir>\config\mksservice.conf

Set the following property:

mks.ping.timeout=300

Also please make sure you have enough space /tmp

Thanks

Binesh Kumar

Barry Wehmiller

Thanks for the info.

ping timeout was already set and trying to set JVM Timeout to 10 minutes then returned a message box that it would not be set as I have less then 8GB heap space, which I already knew. However it then installed!

The next problem is that my Integrity server will no longer start. The JVM stops immediately:

From startup.log:

STATUS | 2015/08/27 15:48:35 | Launching a JVM...

ERROR  | 2015/08/27 15:48:35 | JVM exited while loading the application.

and repeats until the mks.max_failed_invocations setting is reached.

restoring the old mksservice.conf allows the server to start normally

Any ideas?

Best regards,

Paul

BineshKumar1
13-Aquamarine
(To:padams)

In the the <Integrity server install directory>/config/mksservice.conf file

Try removing the quotations around mks.java.additional.XX=-agentpath:"<PSM Agent install path>\libdtagent.so"=name=<local name>,server=<server name: server port>,wait=15

Thanks

Binesh Kumar

Barry Wehmiller

Hi Paul,

Binesh is likely correct. 

If you follow his advice and it still doesn't work, please turn on JVM DEBUG logging (see CS113999 for details), and post the logging from your <ServerInstall>/log/startup.log here. If you get to that point, but you'd rather not post that log, please open a case with PTC Integrity Lifecycle Manager Support.

Regards,
Kael


Kind Regards,
Kael Lizak

Senior Technical Support Engineer
PTC Integrity Lifecycle Manager
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