1. One of the user is not able to create a build sandbox from a main project.
2. Steps followed : Create sandbox -> Sandbox path -> Project path -> Select build option -> Select respective revision number -> Click on Finish
3. I get an error window like : Failed to populate sandbox d:/sandbox/sandbox.pj MKS125212: The project file d:/project/project.pj is not registered as top level project with current server.
Note : On this particular subproject i see a ~ symbol on the folder. I have attached screenshot of these.
Should i take any actions with respect to this?
Kindly suggest a suitable solution.
This can be caused by a few possible things. Here is a workaround to try:
Use the si createsandbox command to create the sandbox from the Cli, specifying the project using the Configuration Path instead of the flat path:
This sounds like a known defect in Integrity 2009 SP4 and higher. See this article here for more details and please open a new case with PTC Support to be attached to the RFC.
Thank you Mr. Jeremy Grosline for the workaround solution. This was really helpful.
Mr. Joseph Bartlett, yes I have already raised a RFC with PTC Support on high priority beginning of last year (2013), but I do not see any improvements since I cannot influence the case any further. Do you advise any other alternative ?
Unfortunately all PTC Support can do is make sure your company is attached to the RFC through a case and make note of any particular use cases/scenarios for your situation. If you are very concerned about the impact to your users, I would suggest bringing these concerns to your PTC Account Manager.