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Client side issues with PDMLink 9.1 M030

RajuPulavarthi
4-Participant

Client side issues with PDMLink 9.1 M030

Hi all,

We have migrated to 9.1 M030 few weeks back. Everything is good except
for some client side freeze-ups and disabled buttons in the wizards
which are happening randomly with the users. This randomness is making
the key stakeholders unhappy giving them the impression that the
application is not stable. This randomness also makes it harder to
reproduce during a WebEx session with PTC Technical Support. Following
are couple of issues we have seen.



My question to you all is, have you observed these kinds of issues? If
so, do you have any workarounds or changes to the browser settings that
might help reduce these issues?





1. You click something and nothing happens, you click it again (or
go away and come back and then it works). For example: enter search
criteria, click search, system starts processing but never returns
results. Click on search again, and it returns data almost instantly.
Another example: You go to a CR overview page. Click on History Menu
and then Routing/Process. Then on one of the processes, click on the
actions menu. Nothing happens (no drop down appears). Go back home (or
to another part of CR overview), then go back to History -
Routing/Process and then it works normally. One more ... click
General/Attributes did not display the attributes and content, but when
they clicked on More Attributes, it displayed right away.
2. Finish button goes grey (disabled) on create/edit CR/Document
occasionally. You cannot click finish to complete the task. If you go
back to the first tab, the finish button becomes enabled again and you
can complete the task



Thanks in advance for your time,

Raju





Raju Pulavarthi

Sr. Systems Analyst

Cardiovascular Division





St. Jude Medical

14901 DeVeau Place

Minnetonka, MN 55435 USA

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