Creo WGM - getting disconnected from Windchill

[dgraham-4]

Guys,

Our Creo users on occasion experience disconnection from the server.

Anyone have any thought on values for any of the Apache config.properties
such as KeepAliveTimeout. We currently have this set to 15.

David Graham
Windchill Developer/Administrator
CAx Administrator


Emhart Glass Manufacturing Inc.
Emhart Glass Research Center
123 Great Pond Drive | Windsor, CT 06095 | USA
Telephone +1 (203) 376-3144 | Telefax +1 (860) 298 7397
Mobile +1 (203) 376-3144 |

[Saravanan]

Hello David,

We set KeepAliveTimeout as 30 seconds.

See the below article for find the offline message in uwgm and how to set apache settings.

[jessh]

If using Internet Explorer with Creo and encountering such issues, try
setting it to 61.

Internet Explorer has a bug in its HTTP keepalive handling that can
impact Creo. The workaround is to set this timeout to 61. This
workaround has the side effect of keeping HTTP keepalive connections
around much longer than one really should for optimal performance and
scalability -- else we would change this setting out-of-the-box.

--
Jess Holle