cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - New to the community? Learn how to post a question and get help from PTC and industry experts! X

Translate the entire conversation x

Method server is not getting after the CPS14 installation on Windchill 12.1

Nikhil_07
7-Bedrock

Method server is not getting after the CPS14 installation on Windchill 12.1

I have installed the CPS 14 on Windchill 12.1 system successfully. But when i try to start the windchill getting "2025-06-18 18:34:20,136 ERROR [main] wt.method.server.startup.services - Failed to create: wt.services.service.60=wt.access.AccessControlManager/wt.access.StandardAccessControlManager java.lang.NoClassDefFoundError: Could not initialize class wt.util.WTException" this error and method server doesnt come up.
Found one article on PTC https://www.ptc.com/en/support/article/CS383482 ,
with same error but the solution didnt work in my system.
Added my MS log too.



Thanks in advance

15 REPLIES 15

Do you have multiple methodservers configured?

No Single instance

TDT
15-Moonstone
15-Moonstone
(To:Nikhil_07)

Hi @Nikhil_07,

 

Do you have custom properties set in service.properties.xconf?

Nikhil_07
7-Bedrock
(To:TDT)

No i just verified that too.. there is no custom properties defined

avillanueva
22-Sapphire III
(To:Nikhil_07)

So was this just a CPS update to 14 and it was working prior to that? What CPS were you on before? What class is service.60 looking for? Is that a customization or standard entry?  See if you can trace to see if the class actually exists and what that line looked like before applying CPS 14. Linking in similar case but no good resolution or cause here:

https://www.ptc.com/en/support/article/CS381741?source=search

Some other things to try. Make sure you rebuilt JAR files and that all files are accessible to the user running Windchill.

Yes it was CPS14 update and prior to this was 12.1.2.0 version. 
service.60 is not customized,  https://www.ptc.com/en/support/article/CS383482
In this above article also i could see the same error they are trying to resolve but whatever the solution they gave or the entry to be added in service.properties.xconf it is already present. 
Can you tell me the steps to rebuild the jar? will it be ant a command?


Thanks

Tried rebuilding the jar still the same issue

Did you update the database with the update_tool?
https://www.ptc.com/en/support/article/CS336657

 

Don't think this would be applicable, it was not an update from 12.0.x to 12.1.x

It doesn't hurt to try and it is a resolution for a known issue.
Database updates aren't supposed to happen with patching, but there are no guarantees that it will never happen.

It isn't frequent, but I've had to run it before after patching.

From where do you run those update_tool_bat files from and what credentials i should give?

  • Windows
    • Update_Tool.bat -username <username> -password <password> -noui

Run it from a Windchill shell and use the default Site Administrator credentials.
e.g.: update_tool.bat -username wcadmin -password {password} -noui

I would try making sure everything windchill related is shut down (no windchill Java processes running) clear the tomcat cache, and restart the server 

Cleared all the caches, cleared all the %TEMP% files restarted the system. 
No luck 😞

Hi @Nikhil_07,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,


Catalina
PTC Community Moderator
PTC
Announcements

Top Tags