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Release Level Promotion Problem of Multiple Revisions and Versions

Newbie

Release Level Promotion Problem of Multiple Revisions and Versions

Guru's

I came in this morning and a Intralink user presented the
strangest thing to me - never seen this one before.

She is trying to take several revisions and versions of a
file to the Obsolete release level we have set up but
when she grabs any number of items and sets them to Obsolete
in the Promote/Demote dialog box and clicks OK and returns
to the Locate browser, only one single item has been taken to
this Obsolete release level while the rest remain at the
release level they were at.

I can duplicate the same behavior on my system and I have full
admin rights.

Has anyone seen this before? What is causing it? How can I
correct this behavior?

Like I said, first time I've seen this behavior in Intralink
in the 6 years I've been using the application.

Will post summary, thanks in advance,

Brad Hacker
ME CAD Admin
Zebra Technologies Corp.

Pro/E 2001 - 2003400
Intralink 3.2 - 2002270
2 REPLIES 2

RE: Release Level Promotion Problem of Multiple Revisions and Versions

I've received three responses so far, to no avail. Also have logged a
case with PTC
(via the Web and received a call back in 11 minutes) but they are still
working on it.

One thing I didn't mention below...we've been promoting and demoting
multiple
revisions and versions of a particular file for years and years without
issue, never
a problem.

Just to be clear...if I do a Locate on a part number, say, 19000*, I get
back
9 part model files (Rev A, versions 0 thru 😎 and 5 drawing files (rev
A, versions
0 thru 4), 14 files total. Just yesterday I could select all of these in
the Locate browser,
right click, and either promote or demote ALL 14 files to the same, new
release level in
one fell swoop.

All of sudden this morning, I can no longer do this. It will grab only
one file and the file
it selects appears to have nothing to do with it being the latest rev,
the latest version, the
last item checked in, etc. ... it's completely indiscriminate.

Thanks,
Brad

RE: Release Level Promotion Problem of Multiple Revisions and Versions

Three more replies, again, to no avail.

However, the plot thickens...I've just been informed that we can't
publish from ProductView.
Sure enough, we haven't had one thing placed in the EDR today but had
over 25 yesterday
that published without issue.

Both of these problems today were non-existent yesterday.

We will start by stopping and restarting all PTC products services later
this evening, when
everyone is gone and logged off of everything. I wasn't able to get back
to PTC today re-
garding this but will contact them tomorrow.

I'll keep you posted...

Thanks,
Brad
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