Why No E-Mail - Intralink 3

[JWayman]

I am trying to change the way we use Intralink here. Previously, we alerted the promoter that something needed promoting manually. I want Intralink to e-mail the promoter. I know it can do this, because I have seen it in the past.

I have spoken to IT and they have 'created an internal route on the gateway to allow the server to email out'.

My e-mail address is set up in Intralink.

However, when I send myself a RTP form, I receive no email. The RTP form is there, all present and correct.

IT tell me I need to '

configure the application smtp relay & port as follows:-

SMTP address - whatever they say

Port - likewise

Is this true? Or even possible? If so, how?

I appreciate any help I can get here.

Ilink 3.3, soon to be 3.4

Thanks,

John

[JWayman · Accepted solution]

For the record, the solution was to open the appropriate port on each client machine as well as on the server. This was accomplished by our IT people poking about in our Anti-virus software.