Windchill Email Using User's Email Address

[BrianToussaint]

I have email set up to send but it is sending from a single user that I have set up so that I can access the mail server. I am connected to Active Directory for my users. How do I set it up so that the email shows the user's address instead of my generic Microsoft account?  I know that it can be done but I just can't find my notes on this.

[avillanueva]

Are you referring to the wt.mail.from=PdmlinkPostmaster@... variable? That's in the wt.properties and who emails appear to be sent from. 

[BrianToussaint]

Hello @avillanueva ,

I don't think so since that emails it from one user no matter what.  I remember being able to get the email to show from the user that started the workflow or even used the email function from Quick Links.  That is what I am looking for.

Thanks,

Brian

[avillanueva]

I assuming you have this setup but I am not using this:

https://www.ptc.com/en/support/article/CS46949?source=search

I checked and I am using localhost as my mailhost and there is a postfix service running (mail transfer agent). Are you running Windows or Linux?

[BrianToussaint]

Yes I have that setup.  I found this https://www.ptc.com/en/support/article/CS10334?source=search but it isn't working either.  I am on Windows.

[avillanueva]

Can you post your settings (minus your specifics) related to *mail* and the settings in the article above? I do not use wt.workflow.work.UseDefaultNotificationSenderEmail so I guess its detault (false?). If true, then it picks up wt.notify.notificationSenderEmail=$(wt.admin.defaultAdministratorName) as the sender. But false would be the initiator of the workflow, otherwise, address defined by wt.mail.from=PdmlinkPostmaster@<my domain>.

Try setting that value to false.

[BrianToussaint]

I set UseDefaultNotificationSenderEmail to false and that would have worked except the way we have the default email address setup it will not allow it to send as another email.  So I am working with IT on getting one that will allow that and seeing if switching to the new email address will work.

[avillanueva]

I am not sure if postfix is a work around but it avoids the exchange challenge as described here:

https://www.ptc.com/en/support/article/CS125938?source=search

There are some others on windows that might help work around issue:

https://alternativeto.net/software/postfix/?platform=windows