The Windchill Design Team is conducting a short survey to better understand the day-to-day activities within PTC Windchill. This information will help the team clarify next steps as the Next Generation User Interface and Experience is being implemented. This is a great place to share your thoughts on the product- what you love, your frustrations, and everything in between!
This survey will be open until July 1st. Thank you in advance for your feedback!
For an admin this was an irrelevant questionnaire. Then again, only few users have access to PTC Support or Community therefore not ever going to answer this. Of course, latter can be considered a reminder to create users this access and instruct them to use it, but very few will have the time for it.
Our users all have access to PTC support and and to this community but most of them never use either one. Pretty much all questions and support issues end up going through me instead.
One of the concerns I have about this survey is the inability end users have of knowing which functions in Windchill are 'out of the box' and which functions are things we've added on. I would guess that more than 50% of our users time in Windchill is spent on non-PTC functions that we've added to make their lives easier (custom search utilities, custom batch printing, etc.) The users who fill out this survey aren't going to realize this difference when selecting 'View and print drawings and parts' (for example).
Our user base only uses maybe two of these items. How are they going to find the other ones helpful if they've literally never used them. (No WT parts, no BOM management, no classification, no report usage, etc.)
Thank you for your comments and questions