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adding Object to WT-Part BOM doesn't work anymore

MichaelHacker
7-Bedrock

adding Object to WT-Part BOM doesn't work anymore

Hi all,

I've got a problem with our WT-Part BOM. When I want to add a additional WT-Part to the BOM the window closes itself so I'm not able to edit the BOM.

Failure messages as followed:

Popup 1
Fenster der Öffnungsprogramms wurde scheinbar geschlossen
window of startingprogramm seems to be closed

-> clicking "OK"

Popup 2
Sie scheinen die Rückruffunktion nicht definiert zu haben, oder sie enthält einen Fehler: pickerAddedPart exception: [object Error]
It seems Callbackfunction is not defined or it contains a failure: pickerAddedPart exception:[object Error]

-> clicking "OK"

If you acitvate protocollfailures in Internetoptions of IE you get this additional popup:

Die Webseite einhält Fehler und funktioniert möglicherweise nicht richtig
Der Aufgerufene (Server, nicht die Serveranwendung) ist nicht verfügbar und kann nicht
gefunden werden. Alle Verbindungen sind ungültig. Der Aufruf wurde nicht ausgeführt.
main.js Zeile: 13102
Code: 0 Zeichen: 9
URI: http://..../netmarkets/javascript/util/main.js

-> clicking "OK"

The crazy thing about this is, only one User has this problem...

I've allready tried following steps:

IE Cache deleted

IE option set back to standard

Java (JRE 6.26) uninstalled

Java (JRE 6.26) installed (32 + 64bit)

Java update on JRE 6.31 and 6.35

priv9.ser in AppData/LocalLow/.wt deleted

all without getting any success...

Has anybody an idea for this problem?!

2 REPLIES 2

What version of Windchill are you using?

What version of IE is the user using? If this user uses a different machine, does he still get the error? If another user uses this users machine, do they get the error as well? If the user uses a different browser (e.g. chrome/firefox), does he still get the error.

We are using...

Windchill PDM-Link 9.1 M60

IE 9

different machines -> same error

another user on the machine -> yes, every machine the user (who got the problem first) connects to windchill this error is on it for every user

different browser (Firefox) -> no error

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