com.ptc.mvc.ds.server.AlreadyClosedException

[TB_10966080]

024-07-09 17:41:29,883 ERROR [DataSource Task Executor-3108] com.ptc.mvc.components.DefaultComponentResultProcessor 6000547 - Error while adding value to data source [DefaultDataSource [id="4" resultLimit="2000" maxPollSize="500" offSet="0" offSetData="true" preferredMinPollSize="200" resultState="FAILED" transmissionState="CLOSED" addedCounter="2001" resultCounter="2000" chunkCounter="1025" dataCount="975" feedbackCount="3" latchCount="1" active="true" creationTime="09:41:29,69" lastActiveTime="09:41:29,876"]]
com.ptc.mvc.ds.server.AlreadyClosedException: Attempt to add to closed DataSource: DefaultDataSource [id="4" resultLimit="2000" maxPollSize="500" offSet="0" offSetData="true" preferredMinPollSize="200" resultState="FAILED" transmissionState="CLOSED" addedCounter="2001" resultCounter="2000" chunkCounter="1025" dataCount="975" feedbackCount="3" latchCount="1" active="true" creationTime="09:41:29,69" lastActiveTime="09:41:29,876"]
at com.ptc.mvc.ds.server.DefaultDataSource.add(DefaultDataSource.java:397)
at com.ptc.jca.mvc.components.JcaComponentDataConverter.convertRawDataAsync(JcaComponentDataConverter.java:134)
at com.ptc.mvc.components.AbstractComponentResultProcessor.processRawData(AbstractComponentResultProcessor.java:461)
at com.ptc.mvc.components.AbstractComponentResultProcessor.addToDataSource(AbstractComponentResultProcessor.java:318)
at com.ptc.mvc.components.AbstractComponentResultProcessor.addElement(AbstractComponentResultProcessor.java:620)
at com.ptc.mvc.components.AbstractComponentResultProcessor.addElement(AbstractComponentResultProcessor.java:490)
at com.ptc.mvc.components.AbstractComponentResultProcessor.addElements(AbstractComponentResultProcessor.java:472)
at com.ptc.windchill.enterprise.folder.query.processing.FolderQueryPacketProcessor.deliverResultPacket(FolderQueryPacketProcessor.java:371)
at com.ptc.windchill.enterprise.folder.query.processing.FolderQueryPacketProcessor.process(FolderQueryPacketProcessor.java:235)
at com.ptc.windchill.enterprise.folder.query.pro

Please show me an expert and help me solve the problem. Whenever this error reports' yes', the system becomes very stuck. How can I solve the problem

[vnamboodheri]

Hello @TB_10966080,

Thank you for your question. 
I'd like to recommend to bring more details and context to your initial inquiry. 

It also helps to have screenshot(s) to better understand what you are trying to do in your process. 

This will increase your chances to receive meaningful help from other Community members. 

Regards,
Vivek N
Community Moderation Team.

[XH_9192448]

I met the same problem, When i change single windchill(11.0) server to cluster recently ,the problem arises.

Problem discription:

It takes long to load in task or wtpart(just Product type WtPart)  info-page ,and i trace deep ,some requests responses slowly.  could be spent half a minute,sometimes even longer.

such as (nginx log) :  

1.  19/Dec/2024:10:21:19 +0800 GET /Windchill/servlet/ActionsMenu?componentType=INFO&u8=1&context=tcomp%24infoPage%24VR%3Awt.part.WTPart%3A1338679693%24VR%3Awt.part.WTPart%3A1338679693!*&portlet=component&ContainerOid=OR%3Awt.pdmlink.PDMLinkProduct%3A1167774092&oid=VR%3Awt.part.WTPart%3A1338679693&cacheBuster=1734574844324 HTTP/1.1 200 5975 http://plmap.xxxx.com/Windchill/app/ Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E) - 10.88.84.211:80 200 35.378 35.378

2.  19/Dec/2024:11:25:54 +0800 POST /Windchill/ptc1/action?wt.reqGrp=7tyg1uuc9%3Bm4smue1d%3B748%3B47o69t%3B146587&u8=1&oid=OR%3Awt.workflow.work.WorkItem%3A1367547496&tableId=null HTTP/1.1 200 643 http://plmap.xxxx.com/Windchill/app/ Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 - 10.88.84.221:80 200 70.155 70.166

3. 19/Dec/2024:10:31:23 +0800 POST /Windchill/ptc1/action?wt.reqGrp=-12oekr22tl%3Bm4smq6b0%3B15009%3B5lw34l%3B97721&u8=1&oid=OR%3Awt.workflow.work.WorkItem%3A1367381333&tableId=null HTTP/1.1 499 0 http://plmap.xxxx.com/Windchill/app/ Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36 - 10.88.84.210:80 - 31.695 31.694

etc..

all clients and servers are in local area network 

browser client -> nginx -> cluster server 

Please show me how to solve or troubleshoot  this problem .