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pfadams1-Visitor
1-Visitor
October 1, 2014
Question

exploder

  • October 1, 2014
  • 15 replies
  • 4247 views
PTC/PROE
Listen carefully EXPLODER GOOD, LEAVE IT ALONE.

Paul Adams
Sonics & Materials


    15 replies

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    M
    mreece1-Visitor
    1-Visitor
    October 1, 2014
    I got confirmation that 1989 timeframe was the first exploder came on-line. It was hosted at one of our Board Member's company until Pro/User got its own public website.
    A
    amedina1-Visitor
    1-Visitor
    October 1, 2014
    I exaggerated, there are no direct links to 15 dollar PTC publications,
    just results that do not help as much as the results I get from ptcuser.org.

    PTC is awesome. Hurray! Sorry ptc!
    S
    ScottPearson1-Visitor
    1-Visitor
    October 1, 2014
    Donald & All…,

    I made this same point months ago because I have experienced the dilemma you mentioned MANY times.

    Until PTC can develop their own online Knowledge Base to actually give a meaningful result when searching for an EXACT error message presented by the very software PTC themselves wrote, what faith should users have that a PTC-run Exploder could be “better” for users than what we have now?

    To turn it around, the folks at PTC who are masterminding the Exploder takeover could really gain some favor with users – and perhaps actual support for a PTC-run Exploder – if they would first get their online Knowledge Base in order.

    PTC should take the good-faith step of making their existing online resources meet (exceed?) customer expectation.

    PTC expends a fair amount of resources on focus groups already. Why not convene a User Experience event at PTC Live Global dedicated to the customers’ Online Knowledge Base? Let PTC reps watch how users do NOT find search results for exact error messages. Let PTC reps watch a user get HUNDREDS of poorly-prioritized results for a very targeted search criteria.

    The worst aspect of this is that it could all be resolved with a stroke of a pen from one PTC exec. A simple three-line memo with the following directives:


    1. Produce a list of every Error Message written into our code.

    2. Produce a Tech Doc for each Error Message.

    3. Tweak the Knowledge Base search engine to force the corresponding Tech Doc to be first search result for Error Message query.

    #1 & #2 should be on the shelf already. (Please don’t tell me that even PTC Support doesn’t know about every Error Message and what they mean.)
    #3 should be easy. Call Google and ask.

    But the fact that this three-line memo hasn’t been written is why so many users have so little faith in PTC taking over the Exploder.

    All users want useful, well-functioning, no-cost online resources. And if PTC is the entity providing those resources, all would embrace that.

    But past is prologue. Let history be our guide. Inject any over-used phrase you want. Regrettably, PTC has earned its reputation which is reflected in the overwhelmingly negative responses voiced regarding the Exploder take-over.

    Note to PTC: Prove us wrong. Not by promising a great next-generation Exploder on ptc.com, but by delivering an existing PTC Knowledge Base that users will consider second to none.

    Prove you can drive before asking to be our chauffeur.

    Scott Pearson
    Senior Designer
    CAD System Administrator

    [cid:image006.png@01CFDD8D.4B270790]S O U T H W E S T R E S E A R C H I N S T I T U T E®
    Space Science and Engineering Division
    Space Systems Directorate
    Department of Space Engineering
    6220 Culebra Road, San Antonio, TX 78238
    M
    mlocascio1-Visitor
    1-Visitor
    October 2, 2014
    Verb good


    S
    scooke1-Visitor
    1-Visitor
    October 2, 2014
    To steal from Scott’s analogy….



    What they have said is



    “You know that we can’t drive very well, but we are about to fire the chauffeur who has driven you well for 25 years, and we are going to be your chauffeur from now on.”


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