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CREO Parametric not loading - tech support phone number not in service?

ptc-3825327
2-Explorer
2-Explorer
‎Nov 08, 2023 07:52 PM
‎Nov 08, 2023 07:52 PM

CREO Parametric not loading - tech support phone number not in service?

Hello,

 

CREO Parametric 10.0.0 has stopped loading and a license error message pops up.

 

This is business critical, but the PTC tech support phone number does not work (message says it is not in service). I filed a case online, but received a message saying someone will contact me within 24 hours?

 

Does anyone know how to resolve license issues and does anyone know how to reach anyone from PTC support directly?   

 

We cannot utilize PTC products if we can't get them to load and can't reach tech support promptly to fix the issue.

 

Also, I tried posting a message on the tech support related issue board and that failed as well.

 

Youy help is much appreciated.

 

Thanks,

 

John

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anursingh
Moderator
Moderator
(To:ptc-3825327)
‎Nov 08, 2023 08:25 PM
‎Nov 08, 2023 08:25 PM

Hi John,


Thanks for using the Community!

I have routed your case (which you created online) to the correct team and they will assist you with your issue. 

 

Regards,

Anurag 

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