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EXCEPTION_ACCESS_VIOLATION

MT_2007682
1-Newbie

EXCEPTION_ACCESS_VIOLATION

I am using Creo Parametric 3.0 M140

When we work on a drawing a user get an EXCEPTION_ACCESS_VIOLATION error

We get the error when:
"I open a .drw file, with views, notes, tables and dimensions inside, I copy a table and paste it, then I try to position it and the error appears.
• I open a .drw file, with views, notes, tables and dimensions inside, I create a section and the error appears.
• I open a .drw file, with views, notes, tables and dimensions inside, I try to open another .drw file and the error appears before I even open the file.
• I open a .drw file, with views, notes, tables and dimensions inside, I try to open a 3D file and the error appears.
• I open a .prt file, try to open another .prt file and the error appears."



Here are the errors that I faced
The trace creation timestamp is: Mon Jul 12 15:27:06 21
The executable build timestamp is: Mon Jul 24 15:19:28 17
The datecode is: 2017170
The pro machine type is: x86e_win64
The process ID is: 12488
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M140
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 12112.

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