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Viewer Print Issues

BrianToussaint
19-Tanzanite

Viewer Print Issues

Hope everyone is having a good day.


I have some issues printing drawings from my Viewer on certain machines. The machines in question are new machines with "integrated" graphics. I know that there was a known issue with older CPUs that caused problems printing, but now that I have newer CPUs, I thought the problems would go away. Before I couldn't print at all, either to a realprinter or a PDF printer. Now I can print to a real printer, but my when I print to the PDF printer, I just get a black page. On my engineering machines, I do not have a problem. However, these machines are for purchasing and do not need all the horsepower or $$$ of our engineering machines.


Does anyone have any solutions or ideas? I would prefer to not have to get a graphics card if I do not have to, since these are small form factor machines and it looks like there are not a lot of options, especially int OpenGL cards.


Thanks in advance,


Brian Toussaint


CAD Administrator


Hoshizaki America


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3 REPLIES 3

Try to disable hardware graphics acceleration.
This fixes similar issue on XP with integrated graphics.

[cid:image001.jpg@01CD5B6A.CDC8C3C0]

Igor Varshavsky
Senior Application Specialist

I cannot disable hardware graphics acceleration since the driver does not support that. With Windows 7 and the integrated graphics, the selection to get there is grayed out. Haven't tried it on my XP machines yet.

Brian Toussaint
CAD Administrator

Hoshizaki America, Inc.
"A Superior Degree Of Reliability"
618 Hwy. 74 S., Peachtree City, GA 30269

Turns out that the dpi setting for the PDF printer was too high. It needs to be 300 or lower. Ours was set at 600 dpi.

Thanks,

Brian Toussaint
CAD Administrator

Hoshizaki America, Inc.
"A Superior Degree Of Reliability"
618 Hwy. 74 S., Peachtree City, GA 30269
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