Creo Illustrate / Loosing page size / Loosing line settings for callouts

[Ramon_Bohne]

Hi all,

am I the only one who keeps losing 3D page sizes and line settings for callouts?
I mean, I define a 3D page size and then create the 2D image. Everything is fine. But after saving, closing and reopening, this page size is missing. This doesn't always happen, but againe and againe. Sometimes more often, sometimes less often.

In the same way, CI sometimes loses the line setting of callouts (white shaddow, line thickness).

It is annoying. What could be so difficult about storing the settings securely in a database?

Is there someone else havin the same problems?

Best regards

Ramon

(Siemens Energy)

[Catalina]

Hi @Ramon_Bohne,

Thank you for your question!

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

Best regards,

[agarland]

Hi Ramon,

I would recommend logging a case with tech support so the issue can be investigated properly as this shouldn't be happening.

In the meantime I would ask you note down any details of what was done to the file when this issue occurs, as tracking down the cause can be very difficult when the issue is not consistently reproducible.