Creo Illustrate / Video export with missing 3D symbols

[Ramon_Bohne]

Hello all,
I have the following problem:
I have created an animation from 4 sequences.
In the 2nd sequence (Step 2) crane hooks appear, which I had previously inserted from my 3D library.

The crane hooks can be seen when running the CI-animation Step 2-4 ("CI_anmiation_Step-3.mp4").

The crane hooks are also visible in the video export Step 2 ("Video_export_Step-2.mp4").

But in the video exports Step 3 and Step 4, the crane hooks are suddenly no longer visible ("Video_export_Step-3.mp4").

What could be the reason for this?

Best regards
Ramon

(Siemens-Energy)

[agarland]

Without seeing the c3di file it's hard to say what could be causing this, but I would start by making sure you have a visibility keyframe at the start of step 3 for the hooks.

My guess is that for some reason when exporting a single step illustrate does not know to show the hooks, I'm not sure why as you have them visible in the previous step but that is my guess from looking at what you have shared.

If this isn't the issue I would suggest contacting tech support and sharing the file so we can interrogate the timeline properly to try and work out why this is happening.

[Ramon_Bohne]

Hello agarland,

I have opend a support case and submitted my c3di. So let's see if the support can solve the problem.

Best regards

Ramon

(Siemens Energy)