Creo view on IOS wont load the file

[aruzgys]

Hoping someone could point me into some direction with it

have one user on the floor, creo view on ipad, sent the pvz file (same that others are using) and it just opens creo view but doesnt show. Tried cloud host, local file, usb transfer, you click the pvz, open with creo view, and it just loads the default screen showing only the default preloaded gearbox part and does nothing.

[vnamboodheri]

Hi aruzgys,

Thank you for your question. 
I’d like to recommend to bring more details and context to your initial inquiry. 
It helps to have screenshot(s) to better understand what you are trying to do in your process. Details like product name, version may also prove helpful. 

This will increase your chances to receive meaningful help from other Community members. 

Regards,

Vivek N

[aruzgys]

Im not sure what more i can add

its an Apple ios device, version 16

Creo view version 4.1.0

nothing to screenshot aside from the default when you open creo view, i have since tried with a very basic model & it loads.

im assuming its to do with the intensity of the model but when exporting in creo there isnt any customisation to pvz/edz formats.