no possibility to contact support

[dapitz]

Hi,

I just tried to create an PTC account and got the following email:

"Thank you for creating a PTC.com Customer Account!

There has been an error - please contact support"

Unfortunately, as there has been an error, I cannot open a case or report a problem. I always get the message:

"Access Denied - Insufficient Privileges"

So, how do I contact support then?

Best,

Dirk

This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.

[mdebower]

Sounds like you need to contact them via phone to resolve this one.

US and Canada:

Tech support: 800-477-6435

Customer Care: 877-ASK-4-PTC (877-275-4782)

[dapitz]

Thanks.

[VladimirN]

If you have an active/paid maintenance, then you can open a new case and report about a problem for technical support.