A pubs org that uses a variety of tools to author with seems like a pubs org that is doomed to failure. If Word blows up for someone, how can that be Dan's problem?
Do you wear a Microsoft shirt to work every day or something, Dan?
It seems like management needs to take control of things.
I know this doesn't answer Dan's original question and our bitching about Microsoft seems childish, which it probably is.
It's easier to say than do when dealing with these kinds of organizations, but I still like Suzanne Napoleon's sig:
WYSIWYG is last century technology.