Arbortext: Error A31641 Unexpected exception within timer

[ptc-955697]

Software: Arbortext Editor 5.4 M080

Hello

I'm receiving the error as defined in the subject field a couple of times each month. Has anyone had the same issue and if so, how did you resolve it?

I am currently unable to upgrade to newer version, so hopefully it's possible to resolve without having to do so.

[VladimirN]

Articles:

• "Arbortext Editor crashes with error "[A31641] unexpected exception within timer" in Arbortext Editor 5.4 M100": https://www.ptc.com/en/support/article/CS54428 
• ""[A31641] unexpected error within timer." is thrown when Arbortext Editor 7.0 exits": https://www.ptc.com/en/support/article/CS283162 

[ptc-955697]

Thank you, VladimirN.

Unfortunately, I don't have access to this article as I don't have an active maintenance subscription.

[manpsingh]

Dear Customer,

What activity you're performing in Arbortext Editor causing this error to be thrown?

Regards,

Manpreet Singh

[ptc-955697]

Hello!

Usually the error is thrown when creating a PDF of the document.

BR